Course Content
INTRODUCTION TO OFFICE ADMINISTRATION AND PRACTICE
Definition of terms The purpose of office administration and management Types of organization structures and charts in the office
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ORGANIZATION STRUCTURE
Different departments in an organization Functions of various departments in an organization Relationship between departments
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THE OFFICE
Meaning of an office The functions of an office Types of office layout Features of a good office
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OFFICE STAFF
Types of office staff The duties/responsibilities of various office staff Qualities required of various office staff
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FILING AND STORAGE OF RECORDS
Different filing systems Different methods of classifying records Use of filing equipment Follow-up methods in filing and storage of records
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REPROGRAPHY
Meaning of reprography Methods used in reproduction of documents Factors to consider in choice of reproduction methods » Emerging issues and trends in reprography
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ORGANIZATION AND METHODS
Definition of terms Objectives of organization and methods Procedures used in carrying out an organization and methods Importance of organization and methods
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EMERGING ISSUES AND TRENDS
Emerging issues and trends in Office administration and management Effects of emerging issues and trends in the management and administration of an office Managing issues and trends in office management
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Office Administration and Practice

The office is a vital part of the organization where various functions are carried out in order to achieve the organization’s goals. It is an essential component of any business. If a business becomes rigid and complex, the office can assist by simplifying activities and promoting business expansion. It is designed to handle data and daily transactions in a systematic manner. The term “office” can be interpreted in two different ways. They represent both a traditional and a modern point of view. In the traditional sense, an office is a place where clerical tasks such as receiving, recording, processing, and supplying information are carried out. In modern environment, it is defined as the part of an organization that is responsible for all management and administrative functions, such as planning, policy making, organizational activities, coordination, and communication, in order to achieve the organization’s goals.

Importance of Office

Any business activity revolves around the office. It functions similarly to the brain in a human body. The activities of departments and people in an office are regulated and controlled by the office in the same way that human physical activities are regulated and controlled by the brain. The following point can be used to explain the significance of office:

  1. Information center: The office is critical for gathering and disseminating information. Information can be obtained from a variety of sources, including invoices, letters, memos, agreements, and vouchers. The office gathers data and stores it in a secure environment based on its importance.
  2. Proof of existence: The office is proof of the company’s existence and survival. With the help of the office, we can generalize information about the existence of a business. We can say that business is running if the office is open on a regular basis.
  3. Communication channel: The office serves as a conduit for communication between various individuals and the business department. In a business, there are various levels of employees who communicate with one another via the office. The office serves as a conduit for communication between various departments, such as marketing and production.
  4. Work coordination: To make the operation more simple, the company is divided into departments and sub-units. The office will serve as a liaison between departments, acting as a coordinator. It establishes productive relationships with various departments in order to achieve a cooperative goal.
  5. Center for the formulation of plan and policies:Business is established with the goal of achieving a specific result. A center for the formulation of plans and policies is established. Top-level managers develop plans and policies from the office to achieve this goal. The related person is informed of the plan and policies through the office. As a result, the office serves as a hub for developing plans and policies.
  6. Managerial control: Managerial control is the process of establishing performance standards and comparing them to actual performance. The office aids in the management of various individuals and business departments. The office ensures that all business activities are accurate.
  7. Memory center: The office safeguards important information from the past. It provides information storage in files and devices based on the importance of the information for the future. The office can provide information to the department and those who require it. As a result, the office serves as a memory center.
  8. Service center: The office functions as a service center for various business units and departments. It provides clerical services to the concerned department, such as mailing, filing, typing, printing, and supplying resources. It provides assistance to individuals as well as business units.
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