CS 002: Communication skills

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About Course

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GENERAL OBJECTIVE

This paper is intended to equip the candidate with the knowledge, skills and attitude that will enable him/her to communicate clearly and concisely with the Board, Chief Executive and staff in both verbal and written forms including through digital technology and maintain records and confidentiality of information.

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What Will You Learn?

  • Communicate effectively in an organisation
  • Develop strategies for effective communication and presentation in an organisation
  • Maintain and manage records effectively
  • Develop a disaster recovery plan
  • Observe ethics in record management

Course Content

INTRODUCTION TO COMMUNICATION

  • Meaning of Communication
    07:42
  • Role of Communication in an Organization
    05:31
  • Elements of Communication
    08:55
  • The communication Process
    05:02
  • Principles of Effective Communication
    05:24
  • Essentials of an Effective Communication System
    05:53
  • Barriers of Effective Communication
    08:42
  • Revision Questions With Answers
    00:00

TYPES OF COMMUNICATION

WRITTEN COMMUNICATION AND VISUAL COMMUNICATION

ORAL COMMUNICATION AND NON-VERBAL COMMUNICATION

RECORDS MANAGEMENT SYSTEMS

RECORDS LIFECYCLE

PUBLIC SPEAKING AND PRESENTATION

GROUP AND TEAM COMMUNICATION

REPORTS AND PROPOSAL WRITING

INFORMATION TECHNOLOGY AND COMMUNICATION

ETHICS IN COMMUNICATION

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