CS 002: Communication skills and Records Management
About Course
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GENERAL OBJECTIVE
This paper is intended to equip the candidate with the knowledge, skills and attitude that will enable him/her to communicate clearly and concisely with the Board, Chief Executive and staff in both verbal and written forms including through digital technology and maintain records and confidentiality of information.
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STUDENTS ALSO BOUGHT
- CS 008: Public Sector Governance, Policy and Administration
- CS 009: Meetings: Compliance and Administration
- CS 010: Financial Markets and Specialised Institutions
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Course Content
INTRODUCTION TO COMMUNICATION
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Meaning of Communication
07:42 -
Role of Communication in an Organization
05:31 -
Elements of Communication
08:55 -
The communication Process
05:02 -
Principles of Effective Communication
05:24 -
Essentials of an Effective Communication System
05:53 -
Barriers of Effective Communication
08:42 -
Revision Questions With Answers
00:00
TYPES OF COMMUNICATION
WRITTEN COMMUNICATION AND VISUAL COMMUNICATION
ORAL COMMUNICATION AND NON-VERBAL COMMUNICATION
RECORDS MANAGEMENT SYSTEMS
RECORDS LIFECYCLE
PUBLIC SPEAKING AND PRESENTATION
GROUP AND TEAM COMMUNICATION
REPORTS AND PROPOSAL WRITING
INFORMATION TECHNOLOGY AND COMMUNICATION
ETHICS IN COMMUNICATION
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