CPA 002: Communication Skills

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About Course

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GENERAL OBJECTIVE

This paper is intended to equip the candidate with the knowledge, skills, and attitude that will enable him/her to communicate clearly and concisely, orally and in writing in formal and informal situations.

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What Will You Learn?

  • Effective communication in an organization using different media
  • Use of non-verbal cues effectively in communication
  • Effective presentation skills
  • Protocols of a team and virtual groups’ communication
  • Formal reports and proposal writing
  • Application of information technology in communication

Course Content

INTRODUCTION TO COMMUNICATION

  • Meaning of Communication
    08:28
  • Role of Communication in an Organization
    05:31
  • Elements of Communication
    08:55
  • The Communication Process
    05:01
  • Principles of Effective Communication
    05:24
  • Essentials of an Effective Communication System
    05:53
  • Barriers to Effective Communication
    08:42
  • Revision Questions With Answers

TYPES OF COMMUNICATION

ORAL COMMUNICATION

NON-VERBAL COMMUNICATION

WRITING SKILLS

PUBLIC SPEAKING AND PRESENTATION

GROUP AND TEAM COMMUNICATION

REPORT AND PROPOSAL WRITING

INFORMATION TECHNOLOGY AND COMMUNICATION

ETHICS IN COMMUNICATION

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