CHRP 013: Organizational Development and Transformation

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About Course

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UNIT DESCRIPTION

This unit will equip the Certified Human Resource Professional (CHRP), with knowledge and competencies that will enable them to effectively perform their duties in both the private and public sector. It will enable them to analyze the concept of change management, evaluate models of change management, various approaches to change management, change management process, role of leadership in change management ,manage resistance to change, design a change communication strategy, manage stakeholders during change, manage innovations, analyze the concepts of creativity, knowledge management and the learning organization, organization development, organizational culture and structure, plan for business continuity and manage risks.

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What Will You Learn?

  • Leadership as an aspect of behavior in an organization.
  • Role of groups and teams for effective organization performance.
  • Effective management of change and organization culture

Course Content

INTRODUCTION TO CHANGE MANAGEMENT
1.1 The concept of change management 1.2 The need for change management 1.3 The forces of change 1.4 Change management principles 1.5 Change symbolism 1.6 Types of change 1.7 Scope of change 1.8 Characteristics of change 1.9 Benefits of successful change management

  • The concept of change management
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  • The Need for Change Management
    00:00
  • The forces of change
    00:00
  • Change management principles
    00:00
  • Change symbolism
    00:00
  • Types of change
    00:00
  • Scope of change
    00:00
  • Characteristics of change
    00:00
  • Benefits of successful change management
    00:00

MODELS OF CHANGE MANAGEMENT
2.1 Dice Model 2.2 ADKAR 2.3 Kotters eight step model of transformational change 2.4 McKinsiey Model 2.5 Kurt- Lewin Schein Model

APPROACHES TO CHANGE MANAGEMENT
3.1 Empirical – Rational 3.2 Normative – Reductive 3.3 Power – Coercive 3.4 Incremental – Adaptive

CHANGE MANAGEMENT PROCESS
4.1 Need for change 4.2 Plan change 4.3 Develop change program 4.4 Implement change 4.5 Review change 4.6 Anchor change in the organizational culture 4.7 Transition in change management

THE ROLE OF LEADERSHIP IN CHANGE MANAGEMENT
5.1 Initiating Change 5.2 Sponsorship 5.3 Role model 5.4 Decision making 5.5 Communication 5.6 Responsibility and accountability 5.7 Building coalition 5.8 Leading the process 5.9 Establishment of change management team 5.10 Building resilience and change hardiness

MANAGING RESISTANCE TO CHANGE
6.1 Diagnosing resistance to change 6.2 Reasons for resistance 6.3 Types of resistance 6.4 Challenges in reducing resistance 6.5 Techniques for overcoming resistance to change 6.6 The role of HR in managing resistance to change

CHANGE COMMUNICATION STRATEGY
7.1 Introduction to change communication strategy 7.2 Objectives of change communication 7.3 Principles of change communication 7.4 The change communication model 7.5 Measuring communication effectiveness 7.6 The value of effective change communication 7.7 The communication strategy and plan

STAKEHOLDER MANAGEMENT IN CHANGE MANAGEMENT
8.1 Introduction to stakeholder management 8.2 Benefits of stakeholders management during change 8.3 Stakeholder mapping 8.4 Stakeholder analysis 8.5 Strategies for managing stakeholders during change

INNOVATION MANAGEMENT
9.1 Introduction to innovation 9.2 Concept of innovation 9.3 Types of innovation 9.4 The characteristics of an innovative work environment 9.5 Innovation process 9.6 Importance of innovation 9.7 Innovation in the HR practice 9.8 Role of change sponsor in innovation 9.9 Actions and approaches to innovation 9.10 Innovation techniques 9.11 Value analysis, components and process

CREATIVITY
10.1 Concept and types of creativity 10.2 Creative thinking 10.3 Arguments for creativity 10.4 Barriers to creativity 10.5 Components of creativity 10.6 Creative process 10.7 Sources of new ideas 10.8 Turning creative ideas into opportunities 10.9 Creative problem-solving techniques 10.10 Creativity in human resource management practice 10.11 Importance of creativity in decision making

KNOWLEDGE MANAGEMENT AND THE LEARNING ORGANIZATION
11.1 Introduction to knowledge management 11.2 Data, information and knowledge 11.3 Elements of successful knowledge management 11.4 Knowledge management strategies 11.5 Challenges of knowledge management 11.6 The role of managers in implementing knowledge management and learning 11.7 The learning organisation 11.8 Components of learning organization 11.9 Distinction between learning organisation and organisation learning

ORGANIZATION DEVELOPMENT
12.1 Introduction to organization development 12.2 History of organization development 12.3 Models and theories of organization development 12.4 Features of organisation development 12.5 Objectives of organisational development 12.6 Organisational development climate 12.7 Organisational development strategy 12.8 Organisation development interventions 12.9 Process of organisation development interventions 12.10 Revolutionary values and believes of organization development 12.11 Second – Generation organisation development 12.12 Power, politics and ethics in organisation development 12.13 Future of organisation development 12.14 Organisational transformation

ORGANISATIONAL CULTURE AND STRUCTURE
13.1 Introduction to organisational culture 13.2 Characteristics of organisational culture 13.3 Assessing the culture of the organization 13.4 Understanding the culture of your organisation 13.5 Components of organisational culture 13.6 Factors that shape an organization’s culture 13.7 Benefits of corporate culture 13.8 Impact of organisational culture in change management 13.9 The role of HR in maintaining effective corporate culture 13.10 Organisational culture and culture change 13.11 Impact of organisational structure in change management 13.12 Meaning of organisational structure 13.13 Types of organisational structures 13.14 Effect of organisational structure in change management

BUSINESS CONTINUITY PLANNING AND RISK MANAGEMENT
14.1 Introduction to business continuity planning and risk management 14.2 Objectives of business continuity planning and risk management 14.3 Types of organisational risks 14.4 Risk assessment process 14.5 Principles of risk management 14.6 Risk management methodology 14.7 Risk register 14.8 Responsibility for risk management and risk governance 14.9 Concept of business continuity planning 14.10 Elements of business continuity planning 14.11 Principles of business continuity planning 14.12 Business continuity planning process 14.13 The business continuity plan 14.14 Human resource risks 14.15 Role of HR in risk management

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