CHRP 004 Organizational Theory and Behaviour

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About Course

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The course seeks to provide the learner with knowledge of organizational theory and behaviour required by human resource professional in both public and private sector organizations. It equips the certified Human Resource Professionals with competencies to apply the knowledge of organizational culture, lead, motivate ,manage work groups and teams and handle power politics. The unit further  equips the learner with  competencies to enable them manage conflicts, stress, emotions change and transformation. Politics

GENERAL OBJECTIVE

This course unit aims to develop the learners’ knowledge on the nature and practice of organizational behavior.

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What Will You Learn?

  • Leadership as an aspect of behavior in an organization.
  • Role of groups and teams for effective organization performance.
  • Effective management of change and organization culture

Course Content

INTRODUCTION TO ORGANIZATIONAL THEORY AND BEHAVIOUR
Introduction to OB Foundations and development of OB Nature of OB Theories of OB Models of OB Objectives of OB Application of OB to hr practise OB challenges and opportunities

  • Introduction to OB
    15:59
  • Foundations and Development of OB
    09:32
  • Nature of OB
    08:44
  • Theories of OB
    49:05
  • Models of OB
    08:13
  • Objectives of OB
    06:34
  • Application of OB to HR practice
    06:41
  • OB challenges and opportunities
    07:53

GROUP DYNAMICS
Formation of a Group Theories of group formation Types and characteristics of groups Reasons for group formation Group formation stages Roles in groups Group decision making Intergroup relations Group cohesiveness Advantages and Disadvantages of a group Group challenges

WORK TEAMS
Introduction to Teams Reasons for Team Formation Types of Teams Team Leadership Team Effectiveness Team Value Proposition Comparative Analysis of Teams Managing Teams for High Performance Multi Agency Approach of Work Teams Challenges in Teams

INDIVIDUAL BEHAVIOUR AND ORGANIZATIONAL PERFOMANCE
Introduction to Individual Behaviour Theories of Individual Behaviour Attitude Influence of Attitude to Work Performance Components of Attitude Attitude Formation Works Attitudes Job Satisfaction Personality Components of Personality Personalities Theories Personality Assesment Perception Factors Influencing Perception Managing Cross cultural Differences

ORGANIZATIONAL CULTURE AND CHANGE
Introduction to Organizational Culture Principles of Organizational Culture Characteristics of Organizational Culture Factors Influencing Organizational Culture Components of Organizational Culture Functions of Organizational Culture Impacts of Organizational Culture to Business Results Family Business and Organizational Culture Principles of Culture Change Models of Culture Change Causes of Culture Change Process Cultural Change Factors of Cultural Change Impact of Cultural Change Managing Culture and ,mergers and Acquisition

LEADERSHIP AND INFLUENCE
Introduction to Leadership and Influence Theories of Leadership Leadership Styles Impact of Leadership to Organizational Performance Principles of Influence Uses and Misuse of Influence Techniques of Persuasion

MOTIVATION
Introduction to Motivation Theories of Motivation Motivation Models Importance Motivation Motivation Continuum Motivation Dynamics Challenges in Motivation

POWER , POLITICS AND CONFLICTS IN AN ORGANISATION
Introduction to Power Politics and Conflicts in an organization Sources of Power Types of Power Uses and Effects of Power Organizational Politics Effects of Politics on Organizational Performance Strategies for Managing Organizational Politics Benefits and Challenges of Organizational Politics Types Causes and Level of Organizational Politics Effects of Conflicts on Organizational Performance Conflicts Management Strategies

COMMUNICATIO IN ORGANISTIONS
Introduction to Communication Importance of Effective Communication in an Organization Principles of Communication Factors of Effective Communication Models of Effective Communication Communication Strategies Communication Channels Barriers to Effective Communication Development of Effective Communication Impact of Communication on Work Performance Communication in Crisis Management

EMOTIONAL INTELLIGENCE
Introduction to Emotional Intelligence Emotional Intelligence Theories Emotional Intelligence Skills Emotional Intelligence Assessment Application of Emotional Intelligence for Value Creation

STRESS MANAGEMENT
Introduction to Stress Management Types of Stress Causes of Stress Stages of Stress Effects of Stress Signs of Stress Stress Management Techniques Benefits and Challenges of Stress Management

MANAGING CHANGE AND TRANSFORMATION
Introduction to Organizational Change and Transformation Importance of Change Models of Organizational Change Principles of Change Management Change Change Process Enablers of Change Resistance to Change Managing Resistance to Change Organization Transformation

EMERGING ISSUES AND TRENDS IN ORGANIZATIONAL BEHAVIOUR AND THEIR ICT APPLICATIONS
Improving Peoples Skills Improving Quality and Productivity Total Quality Management (TQM) Managing Workforce Diversity Responding to Globalization Empowering People Coping with Temporariness Stimulating Innovation and Change Emergence of e-Organisation and e-Commerce Improving Ethical Behaviour Improving Custom Service Helping Employees Balance Work-Life Conflicts Flattening World

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